notes.jays.net

Need a shower after Paying With Square

Originally posted to deafferret on 2012-08-31.

Pay with Square should be great. Hopefully soon. But not today.

My bug report:

HTC Evo Android 2.3.5

My first Pay With Square experience was terrible. It never showed me any amount or a list of items or asked me if I wanted to pay the tab or not – it just processed automatically whatever number the vendor put in as my tab! Twice! What an awful user experience! I removed my credit card immediately and won’t be back until you fix your UI.

You’re close to having a great product here. But right now I feel like I was just mugged. Twice. Awful.

Jay Hannah Omaha, NE 402-598-7782

Their response:

Thanks for your feedback. We’re constantly working to improve our product based on the feedback we receive from our users. I’ll be sure to document your feature request with the appropriate team.

Massive customer service FAIL. Square is now on my “fuck no” list for 6 months.